Privacy Policy

Resumate is operated by Resumate Inc., based in Toronto, Ontario, Canada. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use Resumate (financeresumebuilder.com). If you have questions after reading this policy, contact us at support@financeresumebuilder.com.

1. Information we collect

We collect the following categories of information to provide and improve the service:

• Account information: name and email address you provide when creating an account.
• Resume and career information: personal and potentially sensitive details you upload in your resume, work history, and professional profile, including employment dates, skills, education, and credentials.
• Job and application data: job descriptions you import, match scores, tailored outputs, and related metadata the service generates.
• Payment information: processed by Stripe. We do not store full credit card numbers on our servers.
• Usage and technical data: IP address, browser type, operating system, pages visited, and interaction data collected through standard server logs and, where you have consented, analytics tools.

2. How we use your information

We use your information to:

• Tailor your resume and cover letters to match each job description you select.
• Match and score jobs against your profile so you can identify the best-fit opportunities.
• Maintain your account, provide security, and deliver customer support.
• Process payments for paid plans.
• Operate, monitor, and improve the service.
• Send you service-related communications (account updates, security alerts, and support responses).

We do not sell personal information to third parties. We do not use your resume content, uploaded documents, or generated outputs to train publicly available AI models. Your data is used only to tailor your own applications in response to jobs you choose.

3. Consent

Resumate follows the consent model under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). By creating an account and uploading your resume or documents, you consent to the collection, use, and disclosure of your personal information as described in this policy.

For non-essential data processing — including analytics and marketing cookies — we obtain your explicit consent through a cookie preferences banner. You can change your preferences at any time. See our Cookie Policy for details.

You may withdraw your consent at any time by deleting your data or closing your account. Withdrawal of consent may limit or prevent your continued use of the service.

4. Service providers and AI processing

We rely on the following third-party service providers to operate Resumate. Your information may be shared with them only as needed to deliver the specific services described:

• AI inference: Groq and DeepSeek (process resume and job content to generate tailored outputs).
• Job data: Adzuna and Indeed (provide job listings and related metadata).
• Payments: Stripe (process subscription payments).
• Hosting: Hetzner (infrastructure).
• Email: Resend (transactional and support emails).
• Analytics: Google Analytics and/or PostHog (only when you consent via our cookie preferences).

5. Storage outside Canada

Your data may be processed and stored in Germany (EU) and the United States. Personal information transferred outside Canada is subject to the laws of that jurisdiction, including lawful access by authorities in that country. By using the service, you acknowledge and consent to this cross-border processing.

6. Retention

We keep your personal information only as long as necessary to provide the service and fulfill the purposes described in this policy. After you delete your account or request deletion, we delete or de-identify your data within 30 days, except where retention is required by applicable law.

7. Security

We implement encryption in transit (TLS), authenticated access controls, and restricted internal access to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute protection.

8. Your rights

Under applicable Canadian privacy law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Delete your data and close your account at any time.
• Export your data in a portable format.
• Withdraw consent for non-essential processing (such as analytics).
• Ask questions or raise concerns about our privacy practices.

To exercise these rights, contact us at support@financeresumebuilder.com. We respond within the timeframe required by applicable law.

9. Cookies

We use cookies and similar technologies for the following purposes:

• Essential cookies: Required for authentication, security, and core functionality. These cannot be disabled.
• Analytics cookies: Help us understand how you use the app so we can improve it. These are only set if you accept them through our cookie preferences.
• Functional cookies: Remember your preferences and personalize your experience.
• Marketing cookies: Help us measure the effectiveness of our outreach. We never share your data with ad networks.

On your first visit, you will see a cookie preferences banner where you can accept or reject non-essential cookies. You can change your preferences at any time. For full details, see our Cookie Policy.

10. Children

Resumate is not directed to anyone under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. For material changes, we will notify you via email or through the service. Your continued use of the service after changes are posted means you accept the revised policy.

12. Contact and complaints

For questions about this policy or our privacy practices, contact us at support@financeresumebuilder.com.

You also have the right to contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca.